Skip To Content

Patient Rights

Patient Rights and Responsibilities

You have a right to:

Respectful and Safe Care

  • Be given considerate, respectful and compassionate care. 
  • Be given care in a safe environment, free from abuse and neglect.
  • Know the names and jobs of the people who care for you.
  • Have your culture, personal values, beliefs and wishes respected. 
  • Be treated without discrimination based on race, color, national origin, age, gender, sexual orientation, gender identity or expression, physical or mental disability, religion, ethnicity, or language.

Effective Communication and Participation in Your Care

  • Get information in a way you prefer and clearly understand (e.g., language interpretation). These services will be provided free of charge.
  • Be involved in your plan of care.
  • Involve your family in decisions about care.
  • Ask questions and get a timely response to your questions or requests.
  • Refuse care ​​and be told what effect this may have on your health.

Informed Consent

  • Give permission (informed consent) before any non-emergency care is provided, including:
    • risks and benefits of your treatment
    • alternatives to that treatment
    • risks and benefits of those alternatives

Privacy and Confidentiality

  • Have privacy and confidential treatment and communication about your care.
  • Be given a copy of the HIPAA Notice of Privacy Practices, which includes information on how to access your medical record.

You have a responsibility to:

  • Provide accurate and complete information about your health, address, telephone number, date of birth, insurance carrier and employer.
  • Be respectful of your care team, including the clinicians (doctors, nurses, and physician assistants), medical assistants, navigators, support specialists and administrative staff. Verbal abuse, harassment (including sexual harassment) and/or violent behavior or threat thereof will NOT be tolerated. Patients who engage in verbal abuse, harassment or violent behavior, or threaten violent behavior will be dismissed from Eden Health’s practice.
  • Report unexpected changes in your health. 
  • Understand you are responsible for the results of your own actions if you refuse treatment or do not follow the providers’ instructions.